Our custom care solutions are made up of two major components:

• P1 Solutions Support
• P1 Care

Clients may select either Priority 1 Solutions Support and/or any one of the levels of P1 Care, or any combination from both. We will tailor a solution to meet the unique needs of each of our clients.

Priority 1 Solutions Support

Priority 1 Solutions Support is designed to provide our clients with a support service covering all aspects of their business IT systems and which also matches the requirements of the business.

There are two options a client may select from:

• Standard support (business hours 8x5 AEST)
• Priority support (24x7)

Both options provide a single point of contact for all problems that may be encountered with the IT system of the client registered for the service.

Automated escalation and tracking systems and procedures support problem solving, with specialist and management involvement as necessary to reach the final resolution.

The criticality of the problem can be advised at the time of registering with the P1 help desk, which in turn will set the appropriate level of priority for escalation and resolution within Priority 1.

P1 Care

P1 Care is ideal for organisations that do not wish to have their own IT department, or larger organisations wanting to outsource their IT system performance management.

P1 Care offers a measurable approach to successful IT infrastructure availability and performance management.

P1 Care can be designed to meet the unique needs of each client.

Web-based Service

P1 Care is a web-based service hosted by Priority 1. This means customers can benefit from the world’s leading performance and monitoring technologies at a fraction of the cost of licensing these products direct from the vendor. It also means there is no need for customers to install additional hardware or software in order to benefit from the service.

Priority 1 Solutions offers three distinct levels of P1 Care:

P1 Care - Level 1

This service monitors the availability and performance of all IT infrastructure ‘elements’ including:

 

• Servers (operating systems)
• Applications and databases
• Web sites    
• Network devices (routers, switches & firewalls)

Measurable performance success definitions or ‘measurements’ for the success of P1 Care fall into three categories:

• Performance Monitoring
• Alerts
• Trends

The parameters of these definitions are determined in consultation with the client at the outset and form the basis of each client’s own unique P1 Care Service Level Agreement.

P1 Care – Level 2

By constantly monitoring IT infrastructure performance and usage then building up a historic picture of organisational requirements, the resulting analysis provides a relevant business perspective from which to make important IT decisions. In this way, Priority 1 Solutions is able to:

• Identify trends in system usage
• Predict events before they occur
• Provide advice to customers on any preventative action required
• Simplify and proactively manage performance information in business terms
• Ensure cost-effective investment by deploying required resources exactly as and when required
• Establish the root-cause of degradation in performance and application responsiveness
• Minimize or eliminate risks by making informed and appropriate business decisions based on complete and accurate data and performance analysis

All advice is vendor-independent and based on Priority 1's many years of experience as an IT technology-based business solutions and service provider.

P1 Care – Level 3

P1 Care – Level 3 provides a complete, one-stop-shop solution to any organisation’s IT infrastructure needs, regardless of size.

In addition to managing performance, identifying trends, predicting events and providing advice on preventative action, customers are able to outsource any or every aspect of their IT management requirements including: -

• IT equipment procurement
• Replacements & upgrades
• Vendor contract management
• Support engineer services

Published Date: February 8, 2006 Printed from http://www.p1solutions.com.au/page/Solutions/Custom_Care_Solutions/ © Priority One Solutions